Temporary Service Disruption Due to Configuration Update

Resolved·Degraded performance

We’ve published a write-up of this incidentRead the write-up

Read it here

Affected components

Nov 6, 2025, 05:29 PM

05:40 PM

Biometric API

Deepfake Service

Data Verification API

Optical Character Recognition (OCR) Based Service

SDK Telemetry

SMS Service

Verispotter API

AML Service

Updates

Write-up published

Read it here

Resolved

Last night, a configuration update to our service routing caused a temporary conflict that led to partial service unavailability for about 15 minutes. The issue affected most users during that time but was quickly identified and resolved. Systems have since been fully restored, and we’re taking steps to prevent similar issues in future updates.

Fri, Nov 7, 2025, 02:35 AM

Identified

Last night, a configuration update to our service routing caused a temporary conflict that led to partial service unavailability for about 15 minutes. The issue affected most users during that time but was quickly identified and resolved. Systems have since been fully restored, and we’re taking steps to prevent similar issues in future updates.

Fri, Nov 7, 2025, 02:34 AM

Identified

Error is identified on: Temporary Service Disruption Due to Configuration Update

Fri, Nov 7, 2025, 02:20 AM(14 minutes earlier)